Frequently asked questions
- Delivery Time
- Damaged Goods
- Returns & Exchanges
- Cancellation Policy
How can we help you?
ShippingHow long will it take to get my order?
All items have their own estimated ship time and whether the item or not is in stock heavily affects fulfillment. If an item is in stock we are able to ship within 48 hours (on business days) and if the customer calls in we are able to verify whether or not the warehouse can prioritize the shipment to go out even sooner. If an item is a fulfillment item for us times can vary due to the item being ordered in from the manufacturer or dropshipped from a vendor directly to the customer. We do our best to place an estimated time for fulfillment on items but always call in to verify true lead time if needed. Once an item is shipped the time it takes to get to the customer via USPS/Fedex/UPS will determine the rest of the fulfillment time.Do you ship overseas?
Yes, we do ship overseas, however, you must call into our office or leave an email message with us in order to inquire on shipping costs and availability of the item needed.What shipping carriers do you use?
We utilize USPS, Fedex, and UPS. Also, we utilize various LTL companies in order to ship larger items/orders.
Delivery TimeWhat is the delivery time?
Once the item has shipped from our facility it should take the time of the carrier we utilize to get to the address provided by the customer. Most of our items ship Fedex Ground which would be to the east coast within 1-3 business days, middle of the country within 3-4 business days, and west coast 5-6 business days. We are located in Orlando, Florida. When we use UPS, this would be the same delivery times. USPS is utilized frequently for smaller items and could take an additional few days on any of the previous times stated about Fedex.What is the delivery time on weekends?
Currently we do not do deliveries on the weekends unless Fedex does home delivery in your area. In order to receive a shipment on the weekend is to call in and let us know you need the item to ship Fedex Home Delivery. This can only be done to a residential address so have the address ready when you call in for us to ensure the delivery can make it to you on the weekend.
OrderingCan I cancel my order?
You are able to cancel your order as long as (1) a stocked item has not been shipped and/or is not in process to ship in our warehouse, (2) the order has not been placed with a factory/distributor for non-cancellable items such as made-to-order or special order items, or (3) a fulfillment item that is not stocked is currently in transit/queued for transit from a vendor/manufacturer to our warehouse for fulfillment and/or is in process to ship from a dropship location.How is the shipping cost calculated?
There are various factors that go into shipping cost calculation. We use a powerful shipping algorithm that can utilize weights, dimensions, and various package requirements in order to deliver you the shipping rate at checkout. If you have any questions on shipping rates, please call into our office.
Damaged GoodsHow do I return a damaged product?
In times of damaged product inquiries, we always require you let us know within 24 hours of delivery of the damaged product to your location and pictures of all the product and boxes (from all angles as necessary) to assess the packaging for a claim to be submitted to the carrier used. Following all of the steps allows us to refund or replace the damaged product as soon as possible.How long does it take to return a damaged product?
In many cases, a damaged product will not need to be returned. Please contact as soon as possible when damage is found so we can assess the situation and give you the best customer service as possible.
Returns & ExchangesHow do I return an item?
In order to return an item, you will need to meet all the requirements listed in our policy and utilize the 'Create a Return Now' button found on this page.What's the return policy?
Pro Cabinet Supply accepts the return of unopened items (with any seals intact) that were purchased and fulfilled through this web site only. A RMA (return material authorization) must be requested via our online RMA portal within 14 days of original order and items must be received by Pro Cabinet Supply within 30 days of original delivery.Customers will be refunded the cost of the original purchase minus shipping and handling and a 25% restocking fee. The customer is responsible for any shipping and handling costs required to return items to Pro Cabinet Supply. In cases where an order error was made by Pro Cabinet Supply (such as receiving an incorrect or defective item) a full refund of the item cost plus shipping and handling costs to return these items will be covered by Pro Cabinet Supply.I am expecting a refund. How long does this take?
Once we receive the products back into our warehouse from a return and/or we need to refund your order for whatever reason, you can expect the refund to be handled immediately with our office staff. Once the refund is initiated in our system, it will take however long the bank/credit card company transacts in their batch for refunds. We have seen some credit cards and banks take only 1 business day for the credit to show on the customer's account, but we've also seen it take as long as 2 weeks. Please let us know if you feel there is any issue with your refund by calling into our office or sending us an email.What items are non-returnable?
The following items are non-returnable and will not be issued a refund: (1) Items requested to be returned to Pro Cabinet Supply after the fourteen (14) day RMA request window or received after the thirty (30) day return period. (2) Items which have been opened, marked or damaged in any way making them unfit for resale. (3) Items purchased through other online or local retailers (not Pro Cabinet Supply). (4) All Nevamar, Pionite, and Arborite laminate products. (5) Factory Order, Made-to-Order, Custom/Special order, or Discontinued items are not returnable at any time
Cancellation PolicyWhat is the cancellation policy?
You are able to cancel your order as long as (1) a stocked item has not been shipped and/or is not in process to ship in our warehouse, (2) the order has not been placed with a factory/distributor for non-cancellable items such as made-to-order or special order items, or (3) a fulfillment item that is not stocked is currently in transit/queued for transit from a vendor/manufacturer to our warehouse for fulfillment and/or is in process to ship from a dropship location.Which packages are NOT covered by the 24-hour cancellation policy?
Special order, made-to-order, and custom or factory order items. These orders, once placed, may not be cancelled for any reason.