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Description
Mohawk Colored Lacquer Enamel Top Coat Dark Sapele Brown
Mohawk Colored Lacquer Enamel Top Coat Dark Sapele Brown
SKU: SKU: M104-2060
Description
Description

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The finish is great, but the internal mechanism clogged within a very short time, before I finished my project. So I bought a second can. That also clogged -- this time even more quickly. Keep in mind this is following all the advice to mitigate clog potential and after cleaning the nozzle with acetone. Even worse, the store refused to offer a refund unless I shipped them the bulging, on-the-verge-of-exploding jammed cans, which I'd already thrown away anyway. Unfortunately I need this exact color to finish the project, so I bought a third can. But I purchased it from another vendor after this bad experience.
Hi Michael,
Thank you for taking the time to share your experience. We're sorry to hear you had repeated issues with the aerosol cans.
We understand how frustrating it is when a project is interrupted, especially after purchasing a second can. Throughout our correspondence, we did our best to assist and explore possible solutions.
Unfortunately, for any product malfunction claim or replacement, both we and the manufacturer require some form of evidence of the defect, such as the defective product itself or photos showing the issue. This is a standard part of the warranty process and allows the manufacturer to investigate the cause of the failure. Since the cans had already been discarded and no photos or other evidence were available, we were unable to move forward with a replacement claim.
This policy is not unique to our company—it is similar to the process followed for many warranty claims, where the defective product or supporting evidence is required before a replacement can be approved.
We appreciate your feedback and regret that we couldn't reach the resolution you were hoping for. We genuinely wish you the best with your project and hope the next can performs as expected.
Perfect color match



